Lt. Governor Manoj Sinha listened to the grievances of the people and assessed the activities and functions of government offices at the grassroots during the LG Grievances Live Public Hearing today at the Civil Secretariat .
The Lieutenant Governor observed that one of the basic elements of the architecture of governance is to enable the people to become stakeholders in the development process.
“A high number of complaints handled quickly throughout J&K UT is a testament to responsive and efficient administrative structures. Our sustained effort is to minimize a common citizen’s interface with government and continue the process of reform for better service delivery,” the lieutenant governor said.
Noting that LG’s Mulaqaat has raised public expectations for the speed and quality of grievance resolution, the Lieutenant Governor said, “I expect officers at all levels to promote a culture of excellence, and the well-being of our citizens should be the core function of governance”.
In today’s LG Mulaqaat, a number of candidates expressed their gratitude to the Lieutenant Governor-led administration for resolving their grievances in a timely and efficient manner.
Interacting with the claimants about their grievances, the Lieutenant Governor assessed the issues with the relevant Deputy Commissioners and issued on-the-spot instructions to resolve the public grievances as soon as possible.
On the grievance of a Dilawar Singh from tehsil Arnia of Jammu district regarding ambulance services, the Lieutenant Governor informed him that UT has a large number of ambulances in each district and that he can be used instantly by calling 108 or 112.
In response to a grievance from Sh Ramesh Kumar of Kathua regarding water shortage in two villages, the Lieutenant Governor has issued instructions to all Deputy Commissioners to ensure that all hand pumps are functional.
Sh Pardeep Kumar of Samba expressed his gratitude to the Lieutenant Governor as the application for old age pension for his mother was approved quickly.
The Lieutenant Governor ensured the prompt resolution of the grievance registered by a Dogripora resident, Pulwama, which related to the completion of the 15-year-old Dogripora Bridge.
Regarding the grievance of Sh Mohammad Abass Sheikh of Baramulla regarding the relocation of the tube well to his locality, the Lieutenant Governor directed the concerned Deputy Commissioner to review the action plan of the village and resolve the issue at the earliest, ensuring an adequate water supply in the locality.
Instructions were also issued for the submission of weekly reports on public meetings conducted by Deputy Commissioners in their respective districts.
Ms. Rehana Batul, Commissioner/Secretary, Public Grievances, facilitated the 14th LG’s Mulaqaat program and briefed the President on the progress to date on redress and the status of grievances received.
Dr. Arun Kumar Mehta, Chief Secretary; Sh RK Goyal, Additional Chief Secretary, Ministry of Home Affairs; Sh Vivek Bhardwaj, Additional Chief Secretary, Department of Finance; Administrative secretaries; Divisional Commissioners, Deputy Commissioners, Superintendents of Police, Department Heads and other senior officers were present during the interaction, in person and via virtual mode.